In the event that UPS/USPS is unable to deliver a package due to an incorrect address entered by the customer, missing an apartment, suite, floor, etc., unsafe place to leave the package (driver’s discretion), incorrectly refused packages or otherwise, Cunny is not responsible for payment of return shipping costs levied by the courier. Similarly, Cunny is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery and is non-refundable.
Cunny is not responsible for unexpected shipping delays caused by circumstances such as severe weather, natural disasters, train derailments, etc. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays or other occurrences and the shipping fee is non-refundable. In cases such as these, please directly contact the courier with any inquiries about the status of your package: UPS at 1-800-742-5877| USPS at 1-800-275-8777.
LOST OR STOLEN PACKAGES
Due to the high volume of packages we ship, we are not responsible for lost or stolen parcels. In the event a package is lost or stolen, either the receiver or Cunny will need to contact UPS to open an investigation. We are unable to move forward until the investigation is complete on UPS' end. Kindly note, in some cases, UPS may require a police report to open an investigation.
RECEIVED INCORRECT ITEM
Please contact us immediately here or directly at firstname.lastname@example.org if you received an incorrect item, so we can process your return request as soon as possible.
If the correct item is available, we will ship the the replacement, once the wrong item has been received for return by UPS.
If the correct item is not available, either store credit or refund will be issued once the returned merchandise is received and processed by our returns department (typically within 5 days of receipt of item)
We are unable to issue any form of credit without confirmation of the return by our Returns department. You must use the Cunny UPS return label issued to be eligible for the store credit or refund.