Help center

FAQ: Where is My Order?

Q1: How can I track my order?

A1: To track your order, click here and enter your Order Number and Email Address. You'll find a tracking link in your Shipping Confirmation email. Use that link to monitor your package's progress until it reaches your doorstep.

Q2: What if I'm shipping internationally?

A2: For international orders, you'll receive a tracking number via email once we ship your package. Please ensure your email address is accurate to receive order and shipping confirmations. Check both your inbox and junk email folder if you haven't received them.

Shipping Tips:

1) Provide Accurate Information:

• Make sure your telephone number is included for delivery.
• Double-check your account email for order and shipping confirmations.
• Provide a detailed shipping address, including apartment or unit numbers, to avoid delivery issues.

2) No P.O. Boxes or APO/FPO Addresses:

• We currently do not ship to P.O. Boxes or APO/FPO addresses. Please use a valid shipping address when placing your order.

3) Tracking Information Update:

• Sometimes, express companies take 2-3 days to update tracking information on their websites. Please be patient and check back later. If you have questions, reach out to our service center at service@cunny.store.

We hope this FAQ helps you track your order and receive it smoothly.